Printer sounds like its about to print then stops and does nothing

[ChipDSUPER]

Every time I power down the printer and restart it will print 1 document but I soon as I go to print the next document it makes a noise like its about to start and than does nothing. Im Using MacOS Sonoma and the printer is HP LAser JEt Pro MFP M281cdw. Any advice or solutions? 

[Raj_05]

Hi @ChipDSUPER,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP LaserJet Pro MFP M281cdw may be experiencing software or driver conflicts, especially after updating to macOS Sonoma. Here are a few steps you can take to troubleshoot and resolve this issue.

Check Printer Connection:

• Ensure the printer is properly connected to your Mac via Wi-Fi, USB, or Ethernet.
• If you're using a wireless connection, try restarting your router.

Update Printer Firmware:

• Go to the HP Support website and check for any firmware updates for the printer model.
• Firmware updates often fix compatibility issues with new operating systems like macOS Sonoma.

Reinstall HP Printer Drivers:

• Remove the Printer:
  • Go to System Settings > Printers & Scanners.
  • Select your LaserJet Pro MFP M281cdw and click Remove or Delete Printer.
• Reinstall the Drivers:
  • Go to HP’s website and download the latest printer drivers compatible with macOS Sonoma.
  • Install the driver and re-add the printer by selecting Add Printer in Printers & Scanners.

Reset Printing System:

• Reset the Printing System:
  • Go to System Settings > Printers & Scanners.
  • Right-click (or Control-click) in the list of printers and select Reset printing system.
  • This will remove all printers, but you can re-add the HP LaserJet Pro MFP M281cdw afterward.

Test Different File Types or Applications:

• Try printing from different applications (Safari, Preview, Word) to see if the issue is specific to one app.
• Also, test printing different file types (PDF, Word, Images) to check for file compatibility issues.

Clear the Print Queue:

• Open Printers & Scanners.
• Select the printer and click Open Print Queue.
• Cancel any stuck or paused print jobs, then try printing again.

Try an Alternate Printing Method:

• If none of the above steps work, you can try printing using HP Smart or AirPrint.
• For HP Smart, download it from the App Store, and follow the steps to set up and manage printing through the app.
• For AirPrint, go to System Settings, click Add Printer, and look for the printer under the AirPrint section. This method uses Apple's native drivers instead of HP drivers.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support