Printer starts printing PDF docs, then stops

[John481]

My HP DeskJet Ink Advantage 2135 is only a few months old. It worked perfectly until very recently, but now has a problem printing some PDF documents. It starts printing, then stops after about a third of the page,  and finally ejects the page after about a minute. The power button flashes and then a message eventually pops up saying "error printing HP DeskJet 2130 Series".

I have already done the following in order to resolve the issue:

(1) Run the HP Print and Scan Doctor, which comes back with no issues.

(2) Done a hard reset (also uninstalled and reinstalled the printer and drivers)

(3) Changed the USB cable and plugged the printer directly into the wall socket

I would appreciate any further assistance with this problem.

[Jeet_singh]

Hi @John481,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues while printing from your HP DeskJet printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I"ll need a few more details:

Have you recently made any changes on the printer before the issue started?

Is it happening only while printing from PDFs or does it happen with all the programs?

Are you able to make a copy from the printer?

Are you using Microsoft Edge browser to print pdfs from the internet? If so please follow the steps mentioned here to fix the issue: http://hp.care/2dLibK2

You can also try using a different browser to print (E.g. Google chrome or Mozilla Firefox).

If you still having issues, try downloading the PDF document to your computer, then open the document using an “Adobe reader” application and then try printing.

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out fine, then I would suggest the next step would be to uninstall and reinstall the full feature software.

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

Now click on this link: http://ftp.hp.com/pub/softlib/software13/COL60948/al-146800-2/DJ2130_Full_WebPack_40.11.1124.exe to download and install the latest printer software.

Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

For more assistance, please follow this link: HP Printing Products - Cannot Print PDFs from Adobe Reader

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[John481]

Thanks for your reply.

Firstly, to answer your questions:

I have made no changes to my printer since the issue started.

It seems to happen mainly with specific PDF docs. but what is strange is that when I try workarounds - for example, by taking a screenshot of a PDF doc and then trying to print it as an image -  the error still persists...

I am able to make a copy from the printer.

I am not using Microsoft Edge to print PDFs from the Internet.

As I mentioned in my original message, I have already done a hard reset, uninstalled and reinstalled  etc.  What generally happens after a hard reset is that the problem corrects itself initially, but after a few uses, starts up again.

So it's a highly annoying and very perplexing problem and any other ideas would be most appreciated!

[Jeet_singh]

Hi @John481,

As I understand you have tried the steps suggested and still having the issue, Don't worry as I have a few other steps which should help you resolve this issue.

If you are already using the Adobe reader, follow the steps below:

1.Try the "Print as image" option:

• Choose File > Print, and then click Advanced.
• Select Print as Image.
• Click OK to close the Advanced Print Setup dialog box, and then click OK to print. 

2. Install the latest update:

• Open Reader or Acrobat.
• Choose Help > Check For Updates. If a new update is available, it installs automatically.
• Once installed, restart your computer.
• Print the PDF again.

Also, please go through the steps mentioned here: http://hp.care/2dSDxCD 

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[John481]

Thanks again.

I have tried the "Print as image" option and have doublechecked that I am using the latest version of Acrobat Reader DC.

I also went through the steps you provided on the Adobe Troubleshooting page. 

Unfortunately the error still persists...

It seems the problem has something to do with the way in which my PC is communicating with the printer.  The printer otherwise appears to print most other docs without issue.

Please let me know if we have exhausted all possibilities or if there is anything else that can still be tried.

[Jeet_singh]

Hi @John481,

Thank you for replying,

As I understand you have tried all possible troubleshooting related to printer, and this seems to have not helped to fix the issue. Don't worry as I have a few other steps which should help you resolve this issue.

You are correct, this doesn't seem to be an issue with the printer, it's most likely an issue with the computer,

It looks like an operating system issue with the machine. Try to create a new local user and then try to install the printer. Follow the steps here to create a local account on your PC: Create a local user or administrator account in Windows       

Now, login to the new account and then try to install the printer and check.

Let me know how it goes for further assistance!

Regards,