Printer starts to print and stops and says print filter not working

[BonBon50]

I have a HP Deskjet 4100 series

[BonBon50]

Can you help me?

[zoey7886]

@BonBon50, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP DeskJet 4100! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The "Print Filter Failed" error on Chrome OS usually happens due to compatibility issues between the printer driver and Chrome OS, or a corrupted print job. Here’s how to troubleshoot and fix it:

Restart Everything

Restart Your Printer

• Turn off the printer, unplug it for 30 seconds, and turn it back on.

Restart Your Chromebook

• Shut down and restart your Chromebook.

Restart Wi-Fi Router

• If your printer is connected wirelessly, restart the router.

Remove and Re-add the Printer

1. Click on the clock in the bottom-right corner of the Chromebook screen.
2. Select Settings ⚙️.
3. Scroll down to Advanced > Printing.
4. Click Printers, then find your HP printer and click the trash icon to remove it.
5. Click Add Printer and follow the on-screen instructions to reconnect it.

Check for Updates

1. Open Settings > About Chrome OS.
2. Click Check for updates and install any available updates.
3. Also, update the HP printer firmware using the HP Smart App (installable from the Play Store on your Chromebook).  

Hope this helps!

Take care, and have an amazing day!  

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Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

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Take care, and have an incredible day ahead! 

Regards, 

Akhi_H