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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer stick on alignment page and wont continue setup

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09-12-2022 02:59 PM
Product: Office Jet Pro 8025
Operating System: Microsoft Windows 11
Basically this post
Our printer stopped connecting to the internet, we tried multiple things and finally did a reset. Now we can progress past the alignment page, which wont even print. Can I get the instructions on how to reset the printer?
Thanks!!
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