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Guidelines
To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP LaserJet MFP M139we Printer
Microsoft Windows 10 (64-bit)

Hello; My Laser Jet abruptly stopped printing a few days ago, and I tried all the tricks:  Disconnecting the router, unplugging the printer.  I tried re-downloading the HP + app, deleting printer and re-installing, pressing the X buton and WiFi button to reset, chatting with virtual assistant, and a tech assistant on Messenger.  Tried seeing if I needed a new driver, nope, and all downloads up to date.  Still won't work.  IDEAS anyone!?  

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