Printer stopped printing but all looks okay

[baj18]

My printer just stopped printing a few months ago, I've only ever managed to get it to work by sending an email to it anyway. It just stopped printing even this. I can an email to say job received. Printer info in the app say PRINTER STATUS UKNOWN but it also says connection active. Any ideas please? 

[Nal_NR]

Hi @baj18,

Welcome to the HP support community.

I understand that you are facing issues with your printer. I'd like to help!

To assist you better, May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Are you getting any errors? Have you done any changes to your printer or software?

Are you using HP genuine ink cartridges?

Meanwhile, try the following below. 
 

1) Turn on the printer, if it is not already on.  

2) Wait until the printer is idle and silent. 

3) With the printer turned on, unplug the power cord from the printer & wall.  

3) Wait for 60 seconds.   

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.  

5) Turn on the printer, if it does not automatically turn on.

Also, update the firmware for your printer. Click here

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @baj18,

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[baj18]

It didn't work. Nothing makes this printer work. It's the worst thing I've ever spent money on.

[Nal_NR]

Hi @baj18,

Thanks for your reply. This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!