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‎11-03-2019 02:22 PM

HP Recommended
Product: HP OfficeJet Pro 6968
Operating System: macOS 10.13 High Sierra

I seem to recall that i did a firmware update a couple weeks ago and now i keep getting this error and can't print.  There's no paper in the printer, at least anywhere that i can see. I tried cycling through the power reset a number of times, didn't work.  I tried moving the ink cartridges while the printer is off, won't move.  I can't do any firmware updates because it's in error status.  Nothing works!! It's only a couple years old and out of warranty, but doesn't seem right that it should suddenly stop working.  Help please!

1 REPLY 1

‎11-06-2019 03:43 AM

HP Recommended

Hi @nmkocon

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Asmita
I am an HP Employee

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