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‎02-05-2023 02:11 PM - edited ‎02-06-2023 02:26 AM

HP Recommended
Product: HP DeskJet 4120e All-in-One Printer

HPF57387  (HP DeskJet 4100 series)

Until a few days ago, the printer had been printing satisfactorily.

A few days ago the printer sounded as if it was printing but nothing was printed on the paper.

I went through the print and scan doctor procedure. Nothing seemed to have been found to cause the problem. I uninstalled it and reinstalled it The HP Smart checked everything was okay and, using the HP Smart, a PDF document printed.

Yesterday an email printed just as it should.

Today a document will not print - ie it sounded as if something was printing but nothing was printed on the paper.

 

Again today, 6th February, a document will not print - ie it sounded as if something was printing but nothing was printed on the paper.

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3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-07-2023 03:38 AM

HP Recommended

I need to cancel this, please - because, although the printer was telling me that no  new cartridge was needed yet, when I put a new black cartridge in the printer, it worked again!

View solution in original post

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1 REPLY 1

‎02-07-2023 03:38 AM

HP Recommended

I need to cancel this, please - because, although the printer was telling me that no  new cartridge was needed yet, when I put a new black cartridge in the printer, it worked again!

Was this reply helpful? Yes No
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