Printer stops during printing Error Code OX6201922A

[BD1938]

While printing  a 10 page email, it stops printing midway thru page three.  Error code  OX6201922A

[Gaya1239]

Hi @BD1938 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the error code 0X6201922A on your HP ENVY Photo 6255 indicates a problem with the printer's hardware or firmware. 

Here’s a step-by-step approach to troubleshoot and hopefully resolve the issue:

 

1. Check for Paper Jams

• Ensure there are no paper jams or obstructions in the paper path. Open all accessible trays and compartments to check for jammed paper.

2. Check Ink Cartridges

• Make sure the ink cartridges are properly installed and have enough ink. Remove and reinsert the cartridges to ensure a good connection.

3. Clean Printhead

• Access the printhead area and clean it gently. Follow the instructions in your printer’s manual for cleaning the printhead.

4. Update Firmware Update the firmware on an HP printer

• Check if there is a firmware update available for your printer. Updating the firmware can resolve various issues. You can find firmware updates on the HP support website.

5. Restart Printer

• Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on.

6. Reset Printer to Factory Settings

• If the above steps don’t work, consider resetting the printer to its factory settings. Refer to your printer's manual for instructions on how to perform a factory reset.

7. Check for Software Updates:  Software and Drivers for HP ENVY Photo 6255 All-in-One Printer

• Ensure that the HP Smart app or any other software you use with your printer is up to date.

Refer to this document:  HP ENVY Photo 6255 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.