Printer stuck in copy mode

[Shannonalmas]

Printer stuck in copy mode 

[Shannonalmas]

Help. Stuck in copy mode.  Cant print. 

[A_Gayathri]

Hi @Shannonalmas ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY Pro 6455 All-In-One Printer is stuck in copy mode, there are several steps you can take to try and resolve the issue:

Basic Troubleshooting Steps

Cancel the Copy Job:

• If there is a current copy job that is stuck, try to cancel it by pressing the "Cancel" button on the printer control panel.

Restart the Printer:

• Turn off the printer and unplug it from the power source. Wait for about a minute before plugging it back in and turning it on.

Check for Paper Jams:

• Open the printer and check for any paper jams or obstructions. Remove any paper that might be causing the issue.

Reset the Printer:

• Sometimes a hard reset can resolve the issue. To do this, unplug the printer while it is on, wait for 60 seconds, then plug it back in and turn it on.

Software and Firmware Troubleshooting

Update Printer Firmware:

• Make sure the printer firmware is up to date. You can check for firmware updates through the HP Smart app or the HP website.

HP Smart App:

• Use the HP Smart app to manage your printer. Sometimes, using the app to reset or troubleshoot the printer can help resolve the issue.

Factory Reset:

• Perform a factory reset on your printer. Note that this will reset all settings to default, so you'll need to reconfigure your printer settings afterward. To do this:
  • On the printer control panel, go to "Setup" (gear icon).
  • Navigate to "Printer Maintenance" or "Tools."
  • Select "Restore Factory Defaults" or "Reset."

Advanced Troubleshooting

Check for Software Conflicts:

• Ensure there are no pending print jobs in the print queue on your computer that might be causing the printer to stay in copy mode. Clear any stuck print jobs.

Refer to this document: HP ENVY Pro 6455 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Sneha_01]

HI @Shannonalmas,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is stuck in copy mode and you're unable to print, here are some steps you can take to troubleshoot and resolve the issue:

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 1-2 minutes.
• Plug the printer back in and turn it on.
• This can sometimes resolve temporary glitches and reset the printer's settings.

2. Cancel Copy Job

• If the printer is stuck in copy mode due to a previous copy job, try canceling the job:
  • Press the "Cancel" or "Stop" button on the printer's control panel to stop the current copy job.
  • Wait for the printer to return to its ready state.

3. Check Control Panel Options

• Look for any buttons or options on the printer's control panel that allow you to switch between copy mode and print mode.
• If there is a dedicated button for switching modes, press it to exit copy mode and return to print mode.

4. Restart Printer Software

• If you're trying to print from a computer, restart the printer software or print queue:
  • Open the print queue on your computer.
  • Cancel any pending print jobs.
  • Restart the computer and try printing again.

5. Update Printer Drivers

• Ensure that you have the latest printer drivers installed on your computer:
  • Visit the HP Support website and download the latest drivers for your printer model.
  • Install the drivers on your computer and follow the on-screen instructions.

6. Reset Printer to Factory Defaults

• As a last resort, you can reset the printer to its factory default settings:
  • Refer to your printer's user manual for instructions on how to perform a factory reset.
  • Note that this will reset all settings on the printer, including network settings and custom settings.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[JennCris808]

I tried everything I could find online and my printer is still stuck in copy mode after a firmware update was installed automatically. Please help!