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‎02-01-2021 03:14 PM

HP Recommended
Product: OfficeJet Pro 9015
Operating System: Microsoft Windows 10 (32-bit)

Printer indicated error that could not download updates.  Tried several times.  Diagnostics indicated gateway issue.  Reset printer.  Now stuck in alignment page loop..as it indicates will not print unless connected to HP InstantInk... Resolution of that is to turnoff and turnon WebServices?(other HP Service Posts)..but cannot get to printer menu due to loop.  How do I get back online with this?  I cannot cancel HPInstantInk...because cartridges will become inactivated...

Category:
1 person had the same question
1 REPLY 1

‎02-05-2021 07:05 AM

HP Recommended

Hi @zuccard,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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