Printer stuck on "E1" error

[newbee2]

I have tried all the solutions that I came across on the internet for this issue but nothing works, I have reset the printer several times, I have checked printer settings multiple times and it is set to A4 paper and the paper I put in the tray is also A4 but the issue persists and whenever I try to print anything "E1" error comes up and printer cannot print anything, the only time it can print anything is when I photocopy a document manually by placing a document on the scanner and pressing the photocopy button, but even that is messed up and the size of the document photocopied is the same size as a letter.

[Kumar0307 · Accepted solution]

@newbee2, Welcome to the HP Support Community! I’m here to help.

An E1 or E2 error indicates that the paper size setting does not match the paper size that is loaded.

Kindly follow the steps mentioned in this document - Blinking Lights

If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[SofiaML]

Hi community!

The information in the following link may also help:

HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes

SofiaML
HP Support Community