Printer stuck printing the same picture over and over.

[Lefthand]

My printer continues to be stuck in printing same picture over and over about 50 in count now. I've tried everything I know!!!

[Kuroi_Kenshi]

Hi @Lefthand,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Cancel All Print Jobs

Cancel Print Jobs from Printer:

• On the printer control panel, press the "X" or "Cancel" button to stop the current print job.

Cancel Print Jobs from Computer:

• Open the print queue on your computer.
• Windows: Go to Control Panel > Devices and Printers > HP Smart Tank 5101 > See what's printing. Right-click on the current print job and select Cancel.
• macOS: Go to System Preferences > Printers & Scanners > HP Smart Tank 5101. Click Open Print Queue and cancel the current print job.

Restart Printer and Computer

Restart Printer:

• Turn off the printer by pressing the power button.
• Unplug the power cord from the printer and wait 60 seconds.
• Plug the power cord back in and turn on the printer.

Restart Computer:

• Restart your computer to clear any pending print jobs and refresh connections.

Check for Stuck Print Jobs

1. Check Print Queue:
   • Ensure there are no stuck print jobs in the print queue of your computer.
   • Clear any remaining print jobs as described in Step 1.

Reconnect Printer to Network

1. Reconnect Printer:
   • Ensure your printer is connected to your Wi-Fi network correctly.
   • On the printer control panel, go to Setup > Network Setup > Wireless Settings > Wireless Setup Wizard and follow the instructions to reconnect.

Update Printer Firmware and Software

Update Printer Firmware:

• HP regularly releases firmware updates with fixes and enhancements. Ensure your printer firmware is up to date.
• Visit HP Support - Firmware Download and enter your printer model "HP Smart Tank 5101" to download and install the latest firmware.

Update Printer Software:

• Visit the same link above, make sure your printer software on the computer is up-to-date.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,