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‎10-23-2020 03:09 PM

HP Recommended
Product: mfp m277c6
Operating System: Microsoft Windows 10 (32-bit)

Hello,

 

My printer is stuck on initializing with the hp logo on it. I have done the hard reboot and discharged charges by pulling the plug and holding on the power button for 30sec but still no success. I have also tried updating firmware but there isn't any communication with the printer after changing various ports. kindly assist.

 

thank you

Category:
2 people had the same question
1 REPLY 1

‎10-27-2020 04:00 PM

HP Recommended

@cypri

 

Welcome to the HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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