Printer suddenly asks for setup-cartridges

[ES0031]

Recently I bought a new Envy Photo 6220 printer. I installed it succesfully using the setup-cartridges. After a while I replaced the black setupcartridge with an original HP 303XL-cartridge. The printer was working fine, but after printing about 40 pages the printer suddenly starts asking for the setup-cartridges. The color-setup cartridge is still in the printer but I threw away the back-setup cartridge when replacing it with the 303XL-cartridge.

I already tried cleaning the cartridges, doing a hard reset but nothing works. When I turn on the printer it immediately asks for the setup-cartridge and that's it.

Can you help me solve this problem (maybe the procedure for overriding the need for a setup-cartridge will do the trick??)

[asmita6658]

Hi @ES0031

Welcome to the HP Support Community. 

I have sent you a private message with the steps to bypass the setup ink message. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[ES0031]

Hello,

Thank you for your reply. I've been out for a couple of days so it took a few days before I could give you a reply. Unfortunately the suggested solution does not work.

After pressing the buttons in the given sequence and opening and closing the printer-cartridge door the printer immediately asks for the setup cartridges and nothing more happens. The load-paper message does not appear on the screen and initialisation does not start. I repeated the suggested steps more than ten times and still nothing happens. The printer keep asking for the setup-cartridges....I hope you have an alternative solution.

By the way: I found out that pressing the back-button four brings brings up the Support-menu. Maybe something can be done with the options in that menu??

I hope to hear form you soon. I really need the printer this weekend!