Printer tray is stuck on an HP 6455E

[S226]

The flap for the paper tray is stuck on the HP 6455 E I can’t make it go back in the machine

[Max3Aj]

Hi @S226, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If the flap for the paper tray on your HP Envy 6455e is stuck and won’t retract, try these steps to fix it:

Check for Obstructions

• Turn off the printer and unplug it from power.
• Gently inspect the paper tray and the surrounding area for any jammed paper or debris that might be preventing movement.

Manually Adjust the Flap

• Apply gentle pressure while trying to push the flap back in.
• If it resists, slightly wiggle it side to side to see if it loosens up.

Check for Broken or Misaligned Parts

• Look inside the tray area for any broken plastic parts or misaligned hinges.
• If you notice something out of place, try to realign it carefully.

Reset the Printer

• Unplug the printer for 1-2 minutes and then plug it back in.
• Turn it on and check if the flap retracts normally.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support