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Printer tray setting

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HP 7740
macOS 10.12 Sierra

Trying to print on Tabloid from tray 2 and printer keeps selecting tray 1 then gives me an error message.


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@ebethcorey, Welcome to the HP Support Community!


Which app are you printing from?


By default, the printer draws paper from Tray 1. If Tray 1 is empty and Tray 2 is installed and contains paper, the printer draws paper from Tray 2.

You can change the behaviors using the following features:

● Default Tray: Set the default tray from which the printer draws paper first when paper of the same size is loaded in both Tray 1 and Tray 2.

● Tray Lock: Lock a tray to prevent it from accidental use; for example, when you have loaded special paper (such as letterhead or preprinted paper). The printer will not use a locked tray even when the other tray is empty.


Refer to this document to know how to load papers in tray 2.

For more info, you may refer to page 14 on the user guide.


Update the printer firmware

Go to Setup > Printer maintenance > Update the printer


Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.


Hope this helps! Keep me posted. 


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