Printer turning internet off

[TJL1979]

I have recently changed my internet to airband which is a much better internet provider. Except every time I print from my HP office jet printer it cuts out half way through printing and then I can’t print for ages. I have to uninstall and reinstall the printer, switch on and off the router and spend hours ‘playing’ with it all before I then attempt to print again 

any help please

[Hawks_Eye]

Hi @TJL1979 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for sharing that, and I’m truly sorry you’re facing such a disruptive issue—when printing causes your internet to drop, it’s more than inconvenient, especially when you’ve upgraded to a better provider like Airband.

This behavior often stems from how the printer interacts with the router’s network protocols, especially if the router uses dual-band Wi-Fi or advanced traffic management. 

Let’s walk through a few steps to help stabilize your connection and prevent future dropouts:

Assign a Static IP to the Printer

• Log into your router’s admin panel.
• Reserve a static IP for your printer under DHCP Settings or Connected Devices.
• This prevents IP conflicts and stabilizes communication.

Separate 2.4GHz and 5GHz Bands

• If your router uses the same SSID for both bands, rename them (e.g., Home_2.4G and Home_5G).
• Connect the printer to the 2.4GHz band, which is more stable for IoT devices.

Disable IPv6 on the Printer

• Access the printer’s Embedded Web Server (EWS) by typing its IP address into a browser.
• Go to Network Settings > Advanced and disable IPv6.
• Save and restart the printer.

Update Printer Firmware

• Install the latest firmware to resolve known connectivity bugs:
  HP OfficeJet Firmware & Drivers

Turn Off Sleep Mode

• In the EWS or printer control panel, set Sleep Mode to Never or Extended.
• This prevents the printer from dropping off the network mid-job.

 Use HP’s Diagnose & Fix Tool (Windows)

• In the HP Smart app, click Printer Settings > Diagnose & Fix.
• Let it run a scan—it will automatically fix common connection issues.
  You can also access this tool on HP’s support page if needed.

Check Router QoS and Firewall Settings

• Disable any Quality of Service (QoS) rules that prioritize traffic away from the printer.
• Ensure the printer’s MAC address isn’t blocked or restricted.

Let’s get your printer and internet working in harmony.
 

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Take care, and have an amazing day!

Regards, 

Hawks_Eye