Printer update will not download

[rdk573]

I keep getting an error message for the download..It wont update

[Sneha_01]

Hi @rdk573 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering an issue where the printer update isn't downloading or installing properly. There can be several reasons why this is happening, including network issues, firewall settings, or problems with the HP software itself. Let's go through some troubleshooting steps to help resolve this issue:

1. Check Your Internet Connection

• Make sure your internet connection is stable. If you're using a wireless connection, try switching to a wired connection to rule out any network issues.
• Ensure that your printer is connected to the same Wi-Fi network as your computer (if you're updating via the network).

2. Restart Printer and Computer

• Power off your printer and computer.
• Wait for about 30 seconds and then turn both back on. Sometimes, a simple restart can resolve update issues.

3. Check for Windows Updates

• Sometimes, Windows needs to be fully updated before certain drivers or software updates will install. Try running a Windows Update:
  1. Go to Settings > Update & Security > Windows Update.
  2. Click on Check for updates.
  3. Install any available updates and restart your computer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support