Printer will not default to main tray

[Jim_S3]

I continually get message when invoking a print job that the color tray is empty. The default is set to Main Tray. If I power off the printer it will print the first page of the job from the main tray then issue the color tray empty message for the rest of the job. The test print function works correctly from the main tray.

[sandytechy20]

@Jim_S3

Welcome to HP support community.

Update the printer firmware

Refer this HP document for the steps to update the firmware:- Click here

Change the default printer tray on the printer control panel

1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon.
2. Swipe up on the display, and then touch Tray and Paper Management.
3. Touch Tray Management, touch Default Tray and then select the from which you want to print.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Jim_S3]

Firmware was up-to-date. Main tray is selected. I followed support instructions to clean rollers. Still will not feed paper.

[sandytechy20]

@Jim_S3

Uninstall and reinstall the printer drivers

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.