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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP deskjet 3632
Microsoft Windows 10 (64-bit)

Printer will not print any numbers in a document and will not give the option to print in black

4 REPLIES 4
HP Recommended

Do you have the same problem printing a copy?

Have you tried cleaning the cartridge?

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
HP Recommended

I have cleaned the cartridge. A scanned document prints fine, any downloaded file will not print any numbers such as in a form or address.

HP Recommended

What extension does the downloaded file have? ie. doc/pdf

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
HP Recommended

pdf20190218_183324.jpg

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