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‎11-12-2019 09:52 AM

HP Recommended
Product: Example: HP Envy All In One Printer
Operating System: macOS 10.15 Catalina

I replaced the color ink cartridge last week.  I replaced the black ink cartridge a few days ago. HP 62

I cannot print.  I keep getting a message" Printing- The printer is in use."

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-12-2019 10:13 AM

HP Recommended

Either the printer or the PC believes the printer is currently working on a job.  There likely is a stuck job on the printer or the PC.

 

Clear the printing queue by rebooting the printer and the PC.  Boot up the printer without any network or USB connections to make sure it can boot to the Ready screen.  Then reconnect everything and try again.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

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View solution in original post

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2 REPLIES 2

‎11-12-2019 10:13 AM

HP Recommended

Either the printer or the PC believes the printer is currently working on a job.  There likely is a stuck job on the printer or the PC.

 

Clear the printing queue by rebooting the printer and the PC.  Boot up the printer without any network or USB connections to make sure it can boot to the Ready screen.  Then reconnect everything and try again.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
Was this reply helpful? Yes No

‎11-12-2019 03:47 PM

HP Recommended

Thank you John!

 

I did exactly what you instructed me to do.

Kudos to you!

 

Woodsy3

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