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‎08-02-2016 08:48 AM

HP Recommended
Product: HP Officejet Pro X476dw
Operating System: Microsoft Windows 10 (32-bit)

The printer starts up like it is going to print but then stops. The items are sitting in the queue, so they are sent to the printer. I have turned it on and off and unpluged it to reset. No error messages. LAN connection.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-03-2016 04:24 AM

HP Recommended

Hi,

 

Download and run HP Print and Scan Dr utility from link below to troubleshoot the issue.

 

www.hp.com/go/tools

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-03-2016 04:24 AM

HP Recommended

Hi,

 

Download and run HP Print and Scan Dr utility from link below to troubleshoot the issue.

 

www.hp.com/go/tools

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
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