Printer will not print new microsoft word 2007 documents

[emma2028]

Hi. I have been printing documents off my hp envy from microsoft word 2007 and then today i go to create a new microsoft word document and the printer will not print the whole page. It prints the first two lines then stops. I have uninstalled and reinstalled the printer and drivers, stopped the spool and started it again then rebooted the pc. Still nothing. Any ideas please

[Dvortex · Accepted solution]

Hello, @emma2028 – Greetings!

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel. 

Appreciate your troubleshooting efforts. They were spot on. 🙂

Since you already reinstalled the printer drivers, it looks like an issue with the Microsoft Word app. First, try making a “Copy” using the printer touch screen. If the copy comes out well, then try making a print from some other apps like Adobe reader, Notepad or from your Email. If all the other printable are working fine, then the issue could be with the Microsoft Office suite. I would suggest you reinstall the same.

Alternatively, check the Microsoft forum which discusses the same issue: http://hp.care/2dakge6

Hope this answers your questions. I will watch for your reply!

Cheers 🙂

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