Printer will not print on hard stock paper

[reggie2]

My HP OfficeJet Pro 8710 refuses to print on hard stock paper?

[Dragon-Fur · Accepted solution]

@reggie2 

Welcome to the HP User Community.

If I understand what you mean by "hard stock" paper, then

What you say is true: 

The printer does not support "hard" paper.

Any paper that exceeds the supported paper weights will not print - might print but jam - might partially print - might just refuse to accept the job based on incompatible settings in the software.

Reference

 Printer Specifications for HP OfficeJet Pro 8700 Printers

Section Paper Handling

Sub-Section Paper tray capacities

Reminder: 

"Card" Paper as described is defined as "Index" paper - this is an ISO standard for paper type manufacturing.

Index paper is not the same thing as Card Stock.

Excerpted

The following table contains the recommended maximum amount of paper to use in each tray.

note:

Output tray capacity is affected by the type of paper and the amount of ink you use. HP recommends that you empty the output tray frequently.

Tray	Type	Weight	Capacity
Tray 1	Paper	60 to 105 g/m2 (16 to 28 lb bond)	Up to 250 sheets of plain paper (25 mm [1 inch] stacked)
Photo paper	220 to 280 g/m2 (80 lb bond)	Up to 50 sheets (17 mm [0.67 inch] stacked)
Envelopes	75 to 90 g/m2 (20 to 24 lb bond envelope)	Up to 30 envelopes (17 mm [0.67 inch] stacked)
Cards	Up to 200 g/m2 (110 lb index)	Up to 50 cards
Tray 2 note: Paper Tray 2 is an optional accessory.	Plain paper only	60 to 105 g/m2 (16 to 28 lb bond)	Up to 250 sheets
Duplexer	Paper	60 to 105 g/m2 (16 to 28 lb bond)	n/a
Automatic document feeder (ADF)	Paper	60 to 90 g/m2 (16 to 24 lb bond)	50 sheets
Output tray	Paper	60 to 105 g/m2 (16 to 28 lb bond)	Up to 150 sheets of plain paper (text printing)
Photo paper	220 to 280 g/m2 (80 lb bond)	Up to 100 sheets
	Envelopes	75 to 90 g/m2 (20 to 24 lb bond envelope)	Up to 30 envelopes
Cards	Up to 200 g/m2 (110 lb index)	Up to 80 cards

What else?

Print age and condition impacts how the printer handles supported paper.

For example,

Printer age can affect the rollers (normal wear and tear)

Printer might be dirty - this can cause stickiness, jamming, and partial printing issues

Reference:  Paper Jam Error

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

HP OfficeJet Pro 8710 All-in-One Printer series 

OR

Product Home

Enter the type and name of your HP device

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"