Printer will not print photos using photo paper tray

[Cheryl72]

The printer will not recognise that there is photo paper in the photo tray. I’ve tried filling it up, putting half the amount and only one page, the printer still says the tray is empty. How can I rectify this? 

[Dragon-Fur]

@Cheryl72 

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@Cheryl72 wrote:

The printer will not recognise that there is photo paper in the photo tray. I’ve tried filling it up, putting half the amount and only one page, the printer still says the tray is empty. How can I rectify this? 

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1. Check / Verify Paper type / weight
2. Load media
3. Install Software
4. Inform the printer about the paper

Details...

1.  Ensure the paper type and the weight of that paper is supported in the printer.

Printer Specifications for HP ENVY 5540, DeskJet 5570 Printers

Paper Handling > Paper tray capacities

The printer handles the paper types / weights listed in the Specs.

2.  Ensure the paper is properly loaded and that the paper size is supported in the photo tray.

User Guide

Read > Page 10

Reminder:  Photo tray supports 4x6 inch paper.

3.  Install the appropriate software / application(s) for your device.

Related - Important

Details (software / application) are specific to your unknown Operating System.

Adjust / install the appropriate software / application for your Device.

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For Windows

If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer

Full Driver / Full Feature Software does not require a sign-in to use the software.

Use this wrapper to install the software

HP Easy Start

• Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using Easy Start, select the Full Driver

Easy Start...

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver).

Any...

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

After the software is installed, Restart the computer and log in.

Full driver provides print and scan functions.

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4.  Ensure the printer knows about the paper type and paper size

Next -

Tell the printer about your paper type and paper size...

Check / Adjust / Retain the Paper at the Printer Display Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

Note:  Printer Display panel option is not applicable to printers that lack a printer display panel and might not be available on all printer models that do include a printer display panel.

Note 2 – Printer Display Panel > Adjusting the paper size:

If the size of your Paper Size is not in the Drop-down menu,

If the “custom” paper size is available in the list:

Select Custom (likely the last selection in the list)

And / Or

Embedded Web Server (EWS)

 Note:  This option is not applicable to printers connected via a USB printer cable (no network connection).

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

NOTE:  Laser printer options in EWS are very different from those offered in InkJet Printers.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

NOTE 2:  EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced

Set the Preferences – Windows

NOTE:  This section is not applicable to Mobile Printing.

Printing Preferences are available directly from the driver and / or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.

Notes: 

• Generally, Ignore this section when not relevant – for example, when using Word > Mailings > Envelopes.
• In the case of PDF / Image printing, Pre-set the Preferences (below) or set the Properties during the job setup.

Preferences / Envelopes

Regardless of what kind of printing you will do (later), make sure the Printing Preferences shortcut is set to "Everyday Printing" or something equally benign.  For example, don't leave the shortcut set to Booklet printing choices or other custom setups that are completely contrary to printing envelopes.  The least "best" choice is "Factory Defaults" - try to avoid that shortcut if you can do so.

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Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

NOTE - Make changes to a Shortcut

• Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
• Scan Menu for HP Scan >>  If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
• If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
• Click OK to save the setup

Example

References / Resources

and

Optional - HP Smart Windows and Mobile Does require sign-in using your HP Account credentials

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

  Latest versions of HP Smart require that you be signed into the application with your HP Account credentials.

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5544 All-in-One Printer 

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Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"

[Woman2]

When I try to print from Photo tray, it says photo unavailable.  Only prints on regulas size paper.

[Dragon-Fur]

@Woman2 

Printer supports small 4x6 inches photo paper in photo paper tray.

This Thread subject is about 5x7 inch paper - load in the main tray

Basics

Load / Install full driver printer software

Load paper 

Retain / modify settings on printer for paper type / paper size

Use EWS if your printer supports the option to configure / adjust Tray and Paper settings

Adjust Preferences (settings) for the current job

2.  Ensure the paper is properly loaded and that the paper size is supported in the photo tray.

User Guide

Read > Page 10

Reminder:  Photo tray supports 4x6 inch paper.

Not your issue?

Start a new thread of your own.

Provide all information - for example, printer model, Windows version, AND the name of the software / application you are using to submit the job to the printer.

Explain what you have already tried,

Ask the Community for help.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"