Printer will not print, stays in queue, with blank status...

[cguti317]

I do not receive any error messages, it simply does not print. The items stay in the queue and do not show any status as far as pending,printing,deleting, etc... I have already uninstalled and reinstalled 3 times, checked printer preferences, and tried just about everything else possible on support. Printer was working fine a couple days ago, and then it started acting up... Scanner works fine with any doc I place inside. I need this to start working for small business use.

Please Help!! 

[DavidSMP]

Hi @cguti317,

Thanks for visiting the HP community. A very good day to you! I read the post regarding issues with printing.  I will be delighted to assist you here.

You’ve done an excellent job of diagnosing the issue from your end. Superb effort and spectacular research were done as well. Kudos to you on that score. 🙂

For now please try these steps:

• Did you try to perform a root level uninstall and reinstall?
• Did you try with the built-in Windows drivers?
• Do you get any errors?
• Does it make copies directly from the printer?

For now please try these steps:

Try making 2 copies directly from the printer without any communication from the computer.

If it copies correctly then try these steps:

• First, unplug the USB cable from the printer, if present.
• Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
   
• Then create a new user account as an administrator  from this link:http://hp.care/2rZfJBC
• Log in to the new user account. Download the printer full feature software from http://hp.care/2Abdgtg and install the full feature software.
• Connect the printer to your computer only when the setup prompts for the printer.
• Now try to print. This should fix the issue.

If it still does not work, please make sure to install the Windows built-in drivers from this link: http://hp.care/2o3acvH

by following the instructions.

Now check if it gets resolved.

If the problem continues, perform a Microsoft push-button  reset of Windows from this link: http://hp.care/2g0Tjzs;

Then reinstall the printer software from the HP support site.

This should do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[LTWOODSINC]

HP LASERJET P1006