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‎10-28-2019 01:19 PM

HP Recommended
Product: Officejet F4500
Operating System: Microsoft Windows 10 (32-bit)

My officejet 4500 will not print the color red. Tried cleaning and replacing the color cartridge but only works for awhile, Both color cartridges are 3/4 full.  Is this a cartridge or printer problem?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2019 04:08 PM

HP Recommended

@soaplady50, Welcome to HP Support Community!

 

If you have already performed the steps from the document Troubleshooting Print-Quality Issues(under Windows section) and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-30-2019 04:08 PM

HP Recommended

@soaplady50, Welcome to HP Support Community!

 

If you have already performed the steps from the document Troubleshooting Print-Quality Issues(under Windows section) and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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