Printer will not recognize new cartridge

[cv65]

On HP Envy 4500 , the error message "Ink cartridge Problems: The following ink cartridge must be replaced"....and showing a black oval only, not the color,   continues even though I have purchased two cartridges to try, thinking the first may have been faulty.  I also replaced the color cartridge but get no error message on it.    IPrinter will not let me go back to "home" or do anything.    Steps taken so far, looking at several other tips posted, cleaning the connections, unplugging/disconnecting everything and reboothing both computer and printer, checking the wireless connection.    I worked fine until the cartridge ran out and I got a new one.    Any ideas?   Do I need to get a new printer?

[TEJ1602 · Accepted solution]

@cv65, Welcome to HP Support Community!

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[cv65]

thank you and a thumbs up;  unfortunately when I hit the thumbs up it took me to a link, but no thumbs up was counted; also there are no buttons at the end to click accept as solution.    Thanks for getting back to me.   

[TEJ1602]

@cv65

You're welcome 🙂

Let me know if you need any further assistance.