Printer will not turn on

[bigal58]

My HP Photosmart 7520 printer suddenly refused to turn on.

I followed the guide on the HP Support site and disconnected everything for a few minutes. The power socket was live and the green light on the power pack illuminated but the printer still refused to turn on. In desperation I tried another power socket and this time the printer started. Then a few months later the same thing happened again. I tried the original socket and the second socket after disconnecting everything but with no joy.  I then tried a third fully functioning socket in the room and this also did not work the printer. I then ran an extension lead from another room and this time the printer started up.

Can anyone shed any light on this as to me the electricity is the same from any socket in my house. Why will the printer start connected to some sockets and not others? Why does it work fine connected to a socket for many months and then suddenly refuse to start? What happens when I run out of sockets to plug into?

Yours bemused and confused.

[Jeet_singh]

Hi @bigal58,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand you are having issues where the printer does not power on, don't worry, though, as I have a few recommendations for you,

This could be an issue with the loose connection on the printer where you connect the cord.

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Perform a Hard reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

For more details, please go through the support document for - HP Printers - Printer Does Not Turn On - Click here

I hope this helps, let me know how it goes for further assistance. I'll be more than happy to help.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[bigal58]

Hi Jeet_Singh

I am too scared to turn the printer off currently but when the problem happens again I will try your Hard Reset solution and come back to this blog and let you know the outcome

Alan

[Jeet_singh]

Hi @bigal58,

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[bigal58 · Accepted solution]

I had some building work done on the house and power had to be turned off. Afterwards the printer would not turn on again. I had however purchased a new power supply unit in readiness and when connecting this the printer worked fine. In a subsequent power off situation with the new power supply unit, the printer started with no problem. I can only assume the original power supply unit was passed its best.

[bigal58]

Failed again. No amount of coaxing will make it turn on thsi time. I am really disapointed with this HP Printer failing in this way. Any suggestions of a better make to buy?