Printer will print text. Wont print jpeg photos. Hangs up in spooler even after I clear spooler

[Wayne1939]

I just purchased new HP4155e printer.  Printing using Smart Print software that came wit it( by HP) It prints all text type WORD documents etc. PROBLEM: I will not print jpegs, photos etc.. Hangs up in spooler with error with error message. I clear spooler and it repeats same thing again. I see Error but dont know what it is. I am on Windows 10, latest version.     

[Kumar0307]

@Wayne1939, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to print photos. Have you tried printing different photos and check if the issue persists?

What is the error? 

Are you using HP photo papers? Check the print settings before printing.

Set the right paper size and type in the HP Smart app.

Reinstall the HP Smart app from Microsoft Store and check if that helps.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Hope this helps! Let me know how it goes. 

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