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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer won't connect to new router

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03-29-2018 08:43 AM
I cannot get my hp envy 120 printer to connect wirelessly to my new router. It worked perfectly with my old router. When I do the wireless wizard it pulls up my network and I put in my password and then it says error cannot connect. On the test results it fails under settings...no filtering. Under the attention it says...your hp printer is unable to connect to your wireless router. MAC address filtering may be enabled on your wireless router which can prevent your hp printer from connecting to your wireless network during setup. Any help will be greatly appreciated! Also, I don't know a lot about the computer language on what is what so easy step by step instructions would be greatly appreciated too. Thank you.
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Accepted Solutions
03-29-2018 08:44 AM
Replacing/reconnecting/changing your wireless router, try here.
http://www8.hp.com/us/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html
* Reset your printer back to Network Defaults. Then run the Wireless Setup Wizard to connect. Both can be accessed from the front panel or computer. If no front panel for configuration, you must use your Printer USB cable to connect. You can also try the WPS method if your router/printer supports this only if the Wizard or Printer USB cable is not available. Read your User Guide for info.
* Wireless printers only connect to the 2.4G band in your router. The router must have the 2.4G SSID band enabled with a different SSID name than your 5.0G SSID band in your router.
* Set router to a fixed wireless channel like 1, 6 or 11, never ‘auto’. Try channel 1 first then the others one at a time.
* Make sure printer and router are at least 5 feet apart.
* Make sure IPv6 is disabled in the printer.
Make and model of modem and router?
However if you have a Gateway (modem+router) device, all Gateway devices are terrible for wireless connectivity. If it works, it works. If it doesn’t… suggest you think about putting that gateway device in full bridge mode and install your own high quality router that YOU have full control over.
03-29-2018 08:44 AM
Replacing/reconnecting/changing your wireless router, try here.
http://www8.hp.com/us/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html
* Reset your printer back to Network Defaults. Then run the Wireless Setup Wizard to connect. Both can be accessed from the front panel or computer. If no front panel for configuration, you must use your Printer USB cable to connect. You can also try the WPS method if your router/printer supports this only if the Wizard or Printer USB cable is not available. Read your User Guide for info.
* Wireless printers only connect to the 2.4G band in your router. The router must have the 2.4G SSID band enabled with a different SSID name than your 5.0G SSID band in your router.
* Set router to a fixed wireless channel like 1, 6 or 11, never ‘auto’. Try channel 1 first then the others one at a time.
* Make sure printer and router are at least 5 feet apart.
* Make sure IPv6 is disabled in the printer.
Make and model of modem and router?
However if you have a Gateway (modem+router) device, all Gateway devices are terrible for wireless connectivity. If it works, it works. If it doesn’t… suggest you think about putting that gateway device in full bridge mode and install your own high quality router that YOU have full control over.