Printer won’t feed card stock any more

[RANoble]

Can’t print business cards. Wheels spin and spiny and eventually I have to go into machine and retrieve paper that has jammed office jet pro 8720

[Dragon-Fur]

@RANoble 

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Unfortunately, there is no "new magic" for this older printer.

Common issues that result in jammed business card paper can include (and might not be limited to):

• Dirty printer - Printing paper that is too heavy (beyond the specifications) requires the printer be clean and sparkly - any dirt on the pickup rollers or anywhere along the paper travel path can cause trouble.
• Worn out gears and mechanics - there is no fix for this.  There is a toll for long service.
• Paper is too thick -- Note >> This paper has always been too heavy - the printer never supported "business card" weight paper.  What? Most of the better quality OfficeJet Pro printers can handle at least the mid-weight business card paper when the printer is new -- none of the printers actually support paper in this weight class.
• Paper is too dry, too damp, curled, or otherwise not suitable - Yes, this can be a "thing".  Try different paper.
• Printer is not aware of the Paper Size / Type - Tray and Paper

One or more of the following might help --

Start in (Go to) Category Troubleshooting > Topic: Printing > Subtopic: Jams

For example - amongst the documents and videos --

Fixing a Carriage Jam on the HP OfficeJet Pro 8720 Printer

Fixing a Paper Jam on the HP OfficeJet Pro 8720 Printer

What else?

 User Guide - HP OfficeJet Pro 8720

Starting on Page 19

Reminder

Heed the comments in the "load paper" sections, including this one:

"Check the input tray area underneath the printer. If there is paper, remove the paper"

======================================================

Tray and Paper

EWS > HP Document / How-to (InkJet Printers – Original Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Reminder:  If asked enter the printer’s PIN number – the default number is generally located on the back or inside the printer.

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

EWS_9025_Preferences_Tray_and_Paper_Management_All_12

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8720 All-in-One Printer series  

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