Printer won't make a copy from the scanner glass top

[Printingmimi]

My printer (HP Envy 7645) will not make a copy from the scanner glass.  It sends the message "printing cancelled"  

[Dianahemes24]

For those who still cannot copy properly from their printers after doing those basic troubleshooting steps above, follow the advanced troubleshooting steps below.

To get started, do another hard reset of your printer if you’ve done it already. You can start by removing the power cable from your printer for at least two minutes before you turn it back on.

While waiting open your ink cartridge access door and check if you can move your printhead. You’re going to have to do this with your bare hands, so the printer must be turned off for your safety.

If it’s on the right move it to the left side of your printer.

If it’s on the left move it to the right side of your printer.

When it’s on the middle part, move it to the right side.

Reconnect the power cable to turn the printer on. Make sure you plug it in directly to a wall outlet. This allows your printer to get the maximum power it needs to function properly.

Check if the printer can copy or not.

Regads,

Diana