Printer won't print. It is online. Error message on printer says "Printer Cannot Print.

[Amsinger]

Mac Sonoma 14.6.1

Printer says Printer Cannot Print. A problem has occurred and you wil be unable to print until the issue is resolved." My ink levels are fine, and my subscription is up to date. I've been getting this message for months, but it kept printing. Now it has stopped.

[VikramTheGreat]

Hi @Amsinger,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the details — the error you’re seeing on macOS Sonoma 14.6.1 combined with a subscription-based HP printer, suggests a few potential causes, especially if it was used to print despite the error, and now has stopped entirely.
 

Here’s a step-by-step to try and resolve the issue.
 

1. Reset the Printing System

This clears out old or corrupted drivers:

• Go to System Settings > Printers & Scanners
• Right-click (or Control-click) in the printer list
• Select Reset Printing System
• Re-add your printer using the “+” button

2. Reinstall the HP Smart App

• Delete the HP Smart app from your Mac
• Reinstall it: HP Smart - Free download and install on Windows | Microsoft Store
• Sign in and re-add your printer

3. Update Printer Firmware

• Open the HP Smart app
• Go to Settings > Advanced Settings > Tools > Printer Updates
• Install any available firmware updates

4. Use AirPrint Instead of HP Driver

• Remove the printer from Printers & Scanners
• Re-add it, but under “Use:”, select AirPrint instead of the HP driver

5. Check for Expired Security Certificates

• In HP Smart, go to Settings > Advanced Settings
• If prompted to update security certificates, follow the instructions

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support