Printer won't print. Says there's a problem with colour cartridge - "Tri-Color: Unknown"

[Paul1612]

I've been using the instant ink system for over 2 years with no problems. Yesterday I got an error message about the colour cartridge - the same cartridge I've been using since October. Error message says Tri-Color: Unknown. I've tried removing and reinsterting the cartridge. I've tried unplugging printer for a minute to reset. I've cleaned the cartridge contacts and those inside the printer. None of these actions have helped.Error messageCartridges in place

[Jeet_singh]

@Paul1612,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I Understand you need help with the incompatible cartridge error, and before we get into the details, Click here and try all the steps mentioned, to solve the issue, if that doesn't help, I need more information to help your cause.

Since the instant ink account details are confidential, please send me the required information via private message.

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Please check your Private message icon on the upper right corner of your HP Forums profile,

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I hope this helps resolve this issue completely,

Regards,

[Paul1612]

Thanks, Jeet. Since posting this problem I have contacted your support team via the "Chat" and it was very helpful. The problem has been resolved - the cartridge is faulty so a replacement is being sent to me.

[Jeet_singh · Accepted solution]

@Paul1612,

I'm glad you got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help.

Thank you 😀