Printer won't print Text

[SteveS_123]

This is driving me insane, I have an HP envy 5032 and when i try to print, it shows the header but won't print any text at all. I have run every diagnostic known to man without success and the printer tells me I have a good stock of ink available. I have uninstalled and reinstalled also. I have run Scan Dr and it says my printer is working, I have also cleaned and aligned it so much I've used up a small forest in paper. Can someone pleaseeeeeee help? 

[The_Fossette · Accepted solution]

@SteveS_123,

I reviewed your post and I understand that the printer is not printing text.

Don’t worry, I assure you I will try my best to get this sorted.

Are you facing the face issue when you make a copy?

From which software/application you are printing?

Meanwhile, I recommend you root uninstall the printer and then reinstall it and check if it helps.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[SteveS_123]

Thank you so much for your help, problem solved and I'm back to printing.

All the Best

Steve

[praveen196]

@SteveS_123

We are happy to hear that the provided solutions worked for you.

In the future, if you have any other concerns. please get back to us. We will assist you.

Have a nice day!!