Printer won't print after windows 10 update

[Hanz38]

Officejet Pro 8715 won't print from PC after latest Windows 10 update. It continues to operate correctly using my laptop with a Windows 8 operating system. Tried every suggested fix, including installing full service software from CD. Printer continues to be Offline for printing, but is functional in the Scan mode. The printer also prints from Samsung tablets and smart phones.  I think Microsoft has a Windows 10 update that makes my HP  printer obsolete with my HP  PC! Anny ssuggestions?

[sandytechy20]

@Hanz38

Welcome to the HP support community.

I understand that you are unable to print after Windows 10 update, I am glad to assist you.

This seems to be a driver issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.