Printer won't print color even though color is selected

[AJH509]

My printer won't print color documents even when color is selected. The ink levels are fine. Print quality report prints in color. I've uninstalled and reinstalled HP Smart. In all the settings I can find Color is selected, not grayscale or anything like that. Computers are not my strong suit. I can follow instructions well, but technical computer speak is just confusing for me. 

[ShlomiL]

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.

Shlomi

[AJH509]

This was unsuccessful. I attempted printing from a different device (phone) and it printed in color. Any suggestions on how to fix the issue with the computer to print color? 

[AJH509 · Accepted solution]

My husband uninstalled and reinstalled again so it is working now.