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×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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Solved!
Printer won't print color even though color is selected
12-01-2020 05:48 AM

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My printer won't print color documents even when color is selected. The ink levels are fine. Print quality report prints in color. I've uninstalled and reinstalled HP Smart. In all the settings I can find Color is selected, not grayscale or anything like that. Computers are not my strong suit. I can follow instructions well, but technical computer speak is just confusing for me.
Solved! Go to Solution.
12-01-2020 10:51 AM

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Hi,
Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:
http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
Be sure to restart your PC and allow the utility to complete the process, then check for any difference.
Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution 🙂
12-01-2020 06:32 PM

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This was unsuccessful. I attempted printing from a different device (phone) and it printed in color. Any suggestions on how to fix the issue with the computer to print color?
12-02-2020 06:42 AM

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My husband uninstalled and reinstalled again so it is working now.

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