Printer won't print color

[Avey]

I cannot print in color from my HP Envy 4512 printer. When the printer was first installed, it printed in color. I replaced my old computer and installed the printer, but it's not printed in color since. The test page will print in color. 

I've done this:  

Uninstall the printer software and install the printer with windows built-in drivers. 

Watch this YouTube video to uninstall the printer software.

You can also refer this document for more steps. 

Install the printer with windows builtin driver.

You can refer this YouTube video to install the printer.

For more steps refer this HP Document.

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Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing Preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color, then the OK button.

This doesn't work for me!!

This is the window I get and I can't find  "Under option Print color select color, then the OK button."

any help would be much appreciated.  

Thank you Adam

[Barachiel]

@Avey

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the printer. I will be delighted to assist you here.

I recommend you delete the driver and root level and retry, follow the steps below: 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

 Once done, try installing the windows build in drivers. 🙂

Keep me posted,