Printer won't print, document in queue won't delete. Diagnostics indicate no printer issues.

[Cloudhawk]

Printer has suddently stopped printing.  No issues with wireless connections, router, or signal.  Diagnostics and printer status reports indicate no problems.  However, an old picture document (from April 23) is in the printer queue and won't print or delete when prompted. The document was previsouly deleted from the computer.  Could this be the problem, and what to do now?

[Raj1788]

@Cloudhawk

Welcome to the HP Community

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with the printer driver issue.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print.

 Check printers IP address in Windows port settings

Check the printer's IP address in Windows port settings to make sure it's the same as the printer's IP address.

1. Right-click on the printer icon and select Printer Properties.

2. Click the Port tab, and then click Configure Port.

   Figure : Example of the Ports tab

   

3. In the Printer Name or IP Address field, make sure the IP address is the same as the printer.

   Figure : Example of the Port Settings menu

   

4. If the IP address is incorrect, correct it with the proper IP address and click OK.

5. Close the Properties window.

Delete job files and restart the print spooler

Whenever a print job is sent to the printer a file is created in Windows. Sometimes these files become corrupt and cause problems. To properly reset your printing environment, delete these print job files manually and restart both the computer and the printer.

NOTE: 

Restarting PC or the printer spooler cancels all the jobs from other printer as well, so make sure all the printers installed in the PC are idle or wait for them to complete the printing.

1. Turn off the printer using the power button.

2. Search Windows for run, and click the Run Windows application in the list of results.

3. Type services.msc in the Run window, and then press Enter on the keyboard.

   The Services menu opens.

4. Right-click Print Spooler and select Stop.

   Figure : Example of stop selection for Print Spooler Service

   

5. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.

6. Delete all files inside the PRINTERS folder.

7. Restart your computer.

8. Turn on your printer.

9. Try printing again

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)