Printer won't print wirelessly unless restarted everytime

[jc0000]

The scan doctor does not work on macs.

[Dvortex]

Hello, @jc0000 – Hope you are well 🙂
 

Thanks for stopping by the HP Forums! I’m here to help with the printer issue!

Going through your post, I see that you are facing issues while printing from your Mac. To assist you with the issue, I need to know the following details:

1. What is the product number or model number of your HP product? If unsure, please check: http://hp.care/2oPCMBG
2. What is the MAC OS version?

Alternatively, try to follow the steps below to fix the issue:

• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer. Do not select an HP Fax driver.
• Click “Print Using...” or “Use”, and then select Secure AirPrint or AirPrint. Alternatively, you may select the name of your printer if available in that list.

Let me know if that helps!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[jc0000]

It's an HP Office Jet Pro 8625. I'm running OS Sierra 10.12.6.

I'd rather not have to reset / delete all my printers if possible.

[Dvortex · Accepted solution]

Hello, @jc0000

Thanks for the update!

Try the steps below:

• Uninstall the old printer drivers first. Follow the steps mentioned here: http://hp.care/2cKwLyC
• Now run the Apple Software Update. Check here for steps: http://hp.care/2cNgw3C
• Restart your computer and printer.
• Now, install the full feature drivers from here: http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip  

Thanks, I'll watch for your reply!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[jc0000]

That seemed to work, thank you.

[Dvortex]

Hello, @jc0000

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂

[jc0000]

Actually, it only worked for one day and now I have the problem again. 😞

[Dvortex]

Hello, @jc0000

Let's try to install a static IP to the printer. Here are the steps:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
• Restart the printer and then router once done.

Hope that helps! 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[jdh19471]

same question

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you