Printer won't print with status Asleep

[DaveLeno1]

Hi, I recently spent several hours working through an Offline issue with my Officejet 5222 printer and not sure how but seem to have resolved it, at least for now. But now, after a few successful prints, I'm getting "Printer is Asleep" and the job won't print. I thought sleep mode was normal but would be awakened when a job was received. Apparently not. Anyone know what's going on here and how I can kick it into awake mode when I encounter this? Thanks - Dave

[Irfan_06]

Hi @DaveLeno1,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that does not print after going into sleep or show an error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[DaveLeno1]

Hi, I got the 2 jobs in the queue to print accidently when I printed "Print Status Report" at the printer. This caused the jobs to print along with the status report. So I don't know if it's fixed yet.

[Irfan_06]

Hi @DaveLeno1,

That's great! Happy to hear that the issue has been resolved for now. I appreciate your efforts in performing the steps to fix it

Are you still getting the error "Printer is Asleep" when you initiate a print from your printer?

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Irwin6

HP Support

[DaveLeno1]

Hi Irwin,

Unfortunately, the next time I I tried to print, the printer was offline. I turned it on and off and the job started. This is a real drag. There was a time when I didn't have to constantly mess with the printer - I'd select print and the printer would print. Not anymore! Ahh, the good old days...

Thanks for your response.

Dave

[Irfan_06]

Hi @DaveLeno1,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support