Printer won't print yellow

[mommy20032007]

I have an HP Envy 4500 e-All-in-One Series printer.  (It is less than two years old.)  It just stopped printing yellow.  My ink levels were a little low, so I changed the ink cartridges to brand new (color and black).  It still won't print yellow.  I've done a printhead clean.  The page it prints does not have yellow.  What would cause this in a printer that is not used very often and only about 1 1/2 years old?

[Rainbow23]

Hi @mommy20032007,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing print quality issues with your HP ENVY 4500 All-in-One Printer.

This issue could occur if the electrical contacts on the cartridge or the printer are not working.

Let's go through a few steps that may help to fix this issue.

And here are a few steps for you in the link: Fixing Print Quality Problems

Let me know how this works.

You have a good day ahead.​​​​​​​

[mommy20032007]

I had tried all these solutions (except replacing printheads) prior to posting my question.  (I saw these "solutions" where others had the same problem.)  I went shopping for a new printer today and was told by a sales person that HP printers are notorious for the printheads going bad.  With this printer not being very old, guess I'll be looking at a different brand than HP this time around.  Thank you for your response.

[Rainbow23]

Hi @mommy20032007,

Thank you for your reply, I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum