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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎11-28-2019 03:16 AM

HP Recommended
Product: HP Deskjet 2540 All in One
Operating System: macOS 10.15 Catalina

Since I replaced the black cartridge, the printer will print test copies for fun, but nothing else. I've done the things suggested by  virtual assistants but it still won't print. Checked supply levels ( going down after so many test pages). HP Utility says  ' unable to communicate with the selected device, it may have been turned off or otherwise disabled. It's switched on again, after removing plugs and leads as instructed to. It doesn't photocopy  either. Have had it since Jan 2014. Is it time to recycle it ?

The new cartridge is the same as the old one, which worked well for ages.

Any advice gladly received, thanks

1 REPLY 1

‎11-28-2019 03:03 PM

HP Recommended

@D2540, Welcome to HP Support Community!

 

This could be a possible hardware issue. Let us try some basic steps to resolve the issue-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

 

Have you tried using a different ink cartridge? When you say it does not photocopy, what happens when you try to make a copy on the printer?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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