Printer won't print.

[kiwidrumNYC]

HP Laser Jet MFP M234dw.  Won't print. Shows orange light in the front and flashes the (i - Information icon)

It prints out status so I know the cartridge works. Printout indicates 'Normal' status for ink. Also indicates it's connected to Wifi. 

[Max3Aj]

@kiwidrumNYC, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

HP LaserJet MFP M234dw showing an orange light and flashing the information (i) icon, but still able to print status pages—this typically indicates a non-critical error or attention state that needs to be resolved before normal printing resumes.

Here’s a step-by-step guide to troubleshoot and resolve the issue:

Check for Error Codes or Messages

• When the orange light and (i) icon flash, the printer is trying to alert you.
• Print a Configuration Report:
  • Press and hold the Information (i) button until all buttons light up.
  • Then press the Resume button (the one with the down arrow).
  • Look for any error codes or warnings on the printout.

Check for Common Issues

Refer to this official HP guide for blinking light patterns and their meanings:  HP LaserJet MFP M232-M237 - Error Codes and Blinking Lights

Some common causes:

• Paper Jam: Open all access doors and trays to check for jammed paper.
• Cartridge Issue: Even if it prints status pages, try removing and reseating the toner cartridge.
• Door Open: Ensure all doors (especially the toner access door) are fully closed.
• Out of Paper: Make sure paper is loaded correctly in the tray.

Use HP Smart App’s Diagnose & Fix Tool

• Download or open the HP Smart App on your PC or mobile.
• Go to Printer Settings > Advanced Settings > Diagnose & Fix.
• This tool can automatically detect and resolve many issues.

Restart the Printer

• Turn off the printer, unplug it from the power source.
• Wait 60 seconds, then plug it back in and power it on.

Update Firmware

• Outdated firmware can cause unexpected behavior.
• Visit the HP Support page and search for your printer model to download the latest firmware.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support