Printer won't recognize cartridge

[mmb58]

I  have a new HP Envy Photo 7858 printer. I am replacing the original cartridge with the 64XL which is listed as an approved cartridge :

I took out the empty HP 64 and replaced it with the HP 64XL, but keep getting a message it's not an approved HP cartridge. I have tried 2 new HP 64XL and get the same result. How can I override this error message?

[Flower_Bud]

@mmb58

Thank you for joining HP Forums.

I'll be glad to help you 🙂

As I understand, your printer does not accept XL Ink cartridge,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Did you replace both color and black ink cartridge on your printer?

Have you tried any troubleshooting steps?

Have you moved to a different country?

Have you tried updating the firmware? If not, please follow steps from the link to update the firmware: https://hp.care/2rHKwDD

While you respond to that, let's try these steps from the link: https://hp.care/2HEnjht.

Step 1: Make sure the ink cartridges are compatible

Step 2: Make sure the ink cartridges are correctly installed

Step 3: Clean the electrical contacts

Step 4: Reset the printer

Step 5: Clean the ink cartridge contacts again

Step 6: Replace the ink cartridge

If the issue still persists, please perform a Reset: 

I'm sending out a Private message with the reset instructions,

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://hp.care/2D8O0Ev

[pedsnp]

Do I have to replace the setup cartridge with the black 64 xl at the same time that I add the tricolor 64xl cartridge in order for the printer to work?