Printer won't turn off sends error code 0005F BB6

[Kellistout]

I have an office jet pro 6978 that keeps throwing this code 

0005F BB6

but it won't turn off I've unplugged it and kept it unplugged and it turns right on and then does it again and I can't do anything else... what do I do and what caused this bc my printer was in a schedule so it would turn off and on by itself bc I had it set.. 

[Sneha_01]

Hi @Kellistout,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0005F BB6 on your HP OfficeJet Pro 6978 indicates a hardware issue that's causing the printer to fail in its startup process. Here’s what you can do to troubleshoot and potentially resolve this issue:

Steps to Resolve Error Code 0005F BB6

Perform a Power Reset:

• Unplug the power cord from the printer while it is turned on.
• Wait at least 60 seconds to allow the printer to completely power down.
• Plug the power cord back into the printer and turn it on.
• Check if the printer boots up without displaying the error code.

Update Firmware:

• Ensure that your printer has the latest firmware installed. Firmware updates often include fixes for known issues and bugs.
• To update the firmware:
  • Go to the HP Support website and enter your printer model number.
  • Download the latest firmware available for your printer model.
  • Follow the instructions provided on the HP website to install the firmware update.

Check for Paper Jams or Obstructions:

• Even if the printer is not indicating a paper jam, open the printer and check for any stuck paper or foreign objects that could be causing the error.

Check Ink Cartridges:

• Ensure that all ink cartridges are properly installed and that there are no errors related to ink levels or cartridge installation.

Perform a Partial Reset (if needed):

• If the issue persists, you may need to perform a partial reset on the printer. This process will reset the printer to its default settings without affecting your wireless network settings.
  • On the printer control panel, navigate to Settings or Setup.
  • Find the option to perform a partial reset (refer to your printer’s manual if needed).
  • Follow the on-screen prompts to complete the reset.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support