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‎09-08-2020 07:07 PM

HP Recommended

I have a HP Laserjet 5968. Put a new printer cartridge. Tried turning off due to an error message but stuck at “Shutting down.....

5 people had the same question
2 REPLIES 2

‎09-11-2020 02:41 PM

HP Recommended

@AnnieM1225

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

2 people found this reply helpful
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‎10-16-2023 07:48 AM

HP Recommended

Hi community!

 

As your printer got stuck trying to turn it off, you can try to reset it, follow the instructions in the video below:

 

How to Reset your HP Printer


Now, if the error persists even though you have changed the cartridge, follow the instructions in the video below:

 

How to fix ink cartridge errors on HP Inkjet printers 

 

SofiaML
HP Support Community

I work on behalf of HP.
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