Printer won’t turn on or off

[Dan2009]

 

My printer is stuck on this screen. It won’t turn on (or turn off completely). Power cord & outlet work.

[praveen196]

@Dan2009, Welcome to HP Support Community!

I understand that the printer stuck on this screen.

Please perform the hard reset and check.

1. Turn the printer on, if it is not already on. 

2. Wait until the printer is idle and silent before you continue. 

3. With the printer turned on, disconnect the power cord from the rear of the printer. 

4. Unplug the power cord from the wall outlet. 

5. Wait at least 60 seconds. 

6. Plug the power cord back into the wall outlet. 

7. Reconnect the power cord to the rear of the printer. 

8. Turn on the printer, if it does not automatically turn on. 

9. Wait until the printer is idle and silent before you proceed 

Reconnect the data cables and devices

1. Press the Power button () to turn off the product.

2. Reconnect one USB, Ethernet, or parallel cable to the rear of the product.

3. Press the Power button () to turn on the product.

4. Check the display for the error message.

• If the error message does not display, reconnect another cable, and then repeat steps 2 through 4.

Keep us posted,

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